When considering the purchase of a policy, please note that many travel insurance policies will not cover claims or financial losses related to epidemics or pandemics. Additionally, the fear of traveling is not covered by any travel insurance policy. Please review the policy details or contact us for more information.
Pre Existing Medical Conditions
Where are you going?
Primary Destination
Travel Dates
Travel Start Date
Travel End Date
Age of Adult Traveller(s)

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What is a Pre-existing Medical Condition?

A Pre-existing Medical Condition means:

  1. Any physical defect, infirmity, existing or recurring illness, Injury, disability or Mental Illness of which you, or the person due to whom you are claiming, are aware of.
  2. Any medical condition for which you, or the person due to whom you are claiming have had or received a medical examination, consultation, treatment, investigation and/or medication in the 12 months prior to the date your policy is issued.

Am I Automatically Covered?

It is important to understand that Pre-existing Medical Conditions may not be covered under your policy. Certain Pre-existing Medical Conditions are covered automatically within certain criteria for travellers who are insured under the GoComprehensive and GoFreedom plans only. Cover for conditions outside of those listed in Section 2 may be available following a medical assessment. Please note that no cover for Pre-existing Medical Conditions is available under the GoBudget plan.

Click here for our Policy Wording.

If you have any queries on this, you can contact our Customer Care team on 0800 553 550.

As part of our online purchase process you will be asked if anyone travelling on the policy have any Pre-existing Medical Conditions. If you answer ‘Yes’ you will be prompted to complete an online medical assessment and our system will automatically review the answers you provide. It’s very straightforward and designed to make the assessment as effortless as possible.

I’m Having Trouble with the Online Assessment

If you need any assistance you can call our Customer Care team on 0800 553 550.

Worldcare Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia). You should consider the Policy Wording before making any decisions about your insurance policy. For further information on The Hollard Insurance Company Pty Ltd's financial strength rating, please refer to the Financial Strength Rating and Overseas Policy Holder Preference Disclosure Notice found at home page.

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