When considering the purchase of a policy, please note that many travel insurance policies will not cover claims or financial losses related to epidemics or pandemics. Additionally, the fear of traveling is not covered by any travel insurance policy. Please review the policy details or contact us for more information.
About Worldcare Travel Insurance
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Worldcare Travel Insurance Choose from our range of travel insurance plans.

Worldcare Travel Insurance Benefits

Worldcare Travel Insurance plans provide specified levels of cover from cancellation to extended benefits like travel disruption, medical, life, baggage, personal effects, money and personal liability. Whether you’re travelling locally or abroad, all Worldcare plans include 24-Hour Emergency Assistance.

Selected cover for epidemic and pandemic diseases (Covid-19)

Worldcare policies include selected cover for epidemic and pandemic diseases such as Covid-19. There is a provision to claim for cancellation and medical expenses should you contract an epidemic or pandemic disease such as Covid-19 after purchasing your policy. Cover for medical claims directly related to an epidemic or pandemic such as Covid-19 will only apply if you contract the disease after you commence your journey. There is no cover for lockdowns, changes in government alert levels, quarantine or mandatory isolation applying to a population or part of a population. As with any travel insurance, disinclination to travel due to fear or change of mind is not covered.

Cover for Pre-existing Medical Conditions

The GoComprehensive, GoFreedom and GoLocal Comprehensive plans provide automatic cover for a variety of specified Pre-existing Medical Conditions. If your Pre-existing Medical Condition is not automatically covered under these plans, you can apply for cover. If cover is confirmed and you want to proceed with your purchase, an additional premium will apply. Please note that no cover for Pre-existing Medical Conditions is available under the GoBudget and GoLocal Cancellation Only plans.

Selecting your Travel Insurance Plan

Check which Worldcare plan best suits your travel needs. Compare benefit levels, then review the Policy Wording and request a quote online. Your quote will provide excess options and a price for our GoComprehensive, GoBudget and GoLocal Comprehensive plans. Select the excess level and plan that best suits your travel plans and the level of cover that you require for your trip. An excess will apply to each separate event giving rise to a claim unless you pay a higher premium for a No Excess policy.

The GoComprehensive plan provides the highest level of cover whereas the GoBudget plan provides lower benefit levels. If you travel more frequently, the Worldcare GoFreedom plan provides the same benefit levels as our GoComprehensive plan, but has been created for customers that take multiple journeys over the course of a year. The GoComprehensive and GoBudget plans can be purchased online. The GoFreedom plan can only be purchased over the phone with one of the Customer Care team.

Travelling around New Zealand? GoLocal provides cover for domestic travel around our backyard with two plan options. GoLocal Comprehensive provides higher benefits levels and the option to add on a Cruise pack if you’re taking a cruise. Meanwhile, GoLocal Cancellation Only has been designed for those who only want cover for cancellation costs, should you be forced to cancel your trip before you go.

Whichever plan you choose, you will have access to 24-Hour Emergency Assistance while you travel.

Quote and buy online or talk to us over the phone on 0800 553 550. Our experienced team are on standby to answer your queries.

Terms, conditions, limits, sub-limits and exclusions apply and these are set out in the Policy Wording.

Worldcare Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). AWP Services New Zealand Limited holds a Financial Advice Provider (FAP) licence issued by the Financial Markets Authority. Read AWP Services New Zealand Limited FAP Disclosure statement here. You should consider the Policy Wording before making any decisions about your insurance policy.

The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale is:

A++,A+(Superior)
C++, C+(Marginal)
E(Under Regulatory Supervision)
A, A-(Excellent)
C, C-(Weak)
F(In Liquidation)
B++, B+(Good)
D(Poor)
S(Suspended)
B, B-(Fair)

Further information on these ratings is available here.

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

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