When considering the purchase of a policy, please note that many travel insurance policies will not cover claims or financial losses related to epidemics or pandemics. Additionally, the fear of traveling is not covered by any travel insurance policy. Please review the policy details or contact us for more information.

Travel Insurance

Worldcare Travel Insurance Claims Information

Claims

How to claim online

To make a claim please click here to be taken to our Online Claims Portal.

As part of your claim you may be required to:

  1. Provide us with supporting documentation such as original invoices, receipts, and other vouchers relating to your expenses or loss.
  2. Produce your policy details.
  3. Provide us with all the information we require to enable us to consider the claim.

What documentation is required to make a claim?

You must give us any information we reasonably ask for to support your claim at your expense, such as, but not limited to, police reports, valuations, medical reports, receipts or proof of ownership. If required, we may ask you to provide us with translations into English of such documents to enable us to carry out our assessment of your claim.

  • For loss or theft of your baggage or personal effects, you should notify the local police or local government authority with 24 hours and you must obtain a copy of the incident report.
  • For damage or misplacement of your baggage or personal effects caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they make.
  • For medical or dental claims please contact Allianz Partners as soon as practicable and ensure that you retain all reports, receipts, doctor’s certificates and other information.

Currency

Important claims information

We will pay all claims in New Zealand dollars. We will pay you unless you tell us to pay someone else. The rate of currency exchange that will apply is the rate at the time you incurred the expense.

Depreciation will be applied to claims for Luggage and Personal Effects at such rates as reasonably determined by Allianz Partners. If you can make a claim against someone in relation to a loss or expense covered under this policy and you do not get paid the full amount of your claim, we will make up the difference. You must claim from them first.

Make a Claim

Emergency Assistance

If you require emergency assistance while you are travelling, contact the Emergency Assistance team as soon as it is possible to do so safely. Please have your name, policy number, details describing your emergency and a contact phone number (including area code) handy to provide to the operator.

Within New Zealand: 0800 486 686
Australia Toll Free 1 800 554 114
UK Toll Free: 0808 589 3893
USA Toll Free 1 800 326 1543
Reverse charge call through
telephone operator:
+64 9 486 6868


Worldcare Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia). You should consider the Policy Wording before making any decisions about your insurance policy. For further information on The Hollard Insurance Company Pty Ltd's financial strength rating, please refer to the Financial Strength Rating and Overseas Policy Holder Preference Disclosure Notice found at http://www.ambest.com/home/ratings.aspx.

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